Managed IT Services in Split
Split is Croatia's second city and the commercial engine of the Adriatic coast β a market of 428,680 people across Split-Dalmatia County, 560+ active ICT entities, two active shipyards, and 1.4 million tourist arrivals annually. Starling Reese delivers managed IT services in Split built for the demands of this environment: 24/7 monitoring, rapid on-site response, and NIS2-compliant infrastructure for tourism operators, ICT businesses, maritime firms, and manufacturers operating across the Riva Waterfront, Tech Park Split, and the Digital Dalmatia Tech Hub.
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Your IT Partner in Split
Split-Dalmatia County generates β¬5.9 billion in GDP and sits at the intersection of two very different economies: a tourism and hospitality sector recording 1.4 million arrivals and 2.6 million overnight stays in 2024, and a rapidly expanding ICT sector employing 3,561 people across 560+ entities β the fastest-growing part of the local economy. Add the shipbuilding and naval engineering tradition of the Split and Trogir yards, food processing output in fish, olive oil, and Mediterranean produce, and cumulative FDI of β¬3.5 billion, and you have a city with an unusually diverse and demanding set of IT requirements. This diversity creates real complexity for anyone responsible for IT in a Split business. Tourism operators face extreme seasonal load swings and guest data obligations under GDPR. ICT companies need cloud infrastructure that scales with product development cycles. Shipyards run operational technology environments where downtime carries financial and safety consequences. And since Croatia transposed the NIS2 Directive in October 2024 β with entity compliance required by January 2027 β businesses across all these sectors are now navigating a compliance deadline they cannot afford to miss. Starling Reese provides managed IT services in Split designed for this specific environment. We work with tourism operators along the Riva Waterfront, ICT companies at Tech Park Split and the Digital Dalmatia Tech Hub, maritime and manufacturing businesses across the county, and the growing digital nomad and remote-work community that Croatia's three-year digital nomad visa has attracted to the city. Our team monitors client environments continuously, responds to on-site issues within the hour, and builds NIS2 and GDPR compliance into every service we deliver.
- On-site IT engineers available across Split-Dalmatia within one hour, covering the Riva Waterfront, Tech Park Split, the Digital Dalmatia Tech Hub, and surrounding areas
- NIS2-aligned managed security with mandatory MFA, phishing simulations, 90-day log retention, and documented RTO/RPO/SDO β meeting Croatia's October 2024 transposition requirements
- Seasonal IT capacity that scales with Split's tourism peak, preventing the system failures that occur when July and August demand exceeds infrastructure designed for winter volumes
- GDPR compliance built into infrastructure design and data handling procedures, with AZOP-ready breach notification processes for tourism, ICT, and maritime businesses
- Dedicated account management from engineers with direct experience in Split's tourism, ICT, shipbuilding, and manufacturing sectors
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The IT Landscape in Split
Split's technology environment reflects a city caught between its Mediterranean heritage and its ambitions as a regional digital hub. The tension is productive: tourism revenue β 1.4 million arrivals and 2.6 million overnight stays in 2024 β funds a local economy that is increasingly redirecting investment into ICT infrastructure and digital skills. Croatia ranked 10th in the IT Competitiveness Index in Eastern Europe, and Split is driving a significant portion of that performance.
The ICT sector is the headline story. With 560+ active ICT entities and 3,561 employed in the sector, Split's technology industry is not a rounding error in the local economy β it is its fastest-growing component. The Digital Dalmatia Tech Hub, backed by the EDIT County Educational Centre, provides an incubator and accelerator environment for ICT startups and scale-ups. Tech Park Split (TPS) offers 52 work units of coworking space alongside structured business support. UNIST Technological Park β part of the University of Split β generates a pipeline of technical graduates that keeps the sector growing. Nationally, 65.6% of Croatian enterprises have adopted AI, cloud, or data analytics, and EU funding of β¬887 million is available for digital transformation programmes.
Tourism creates a distinct IT challenge. The seasonal nature of the industry β with arrivals peaking sharply in July and August β means hotel management systems, booking platforms, and point-of-sale infrastructure must handle peak transaction volumes reliably, then scale back during the shoulder and winter months. Guest data processed under GDPR, payment card data under PCI DSS, and the requirement to maintain availability during the exact periods when failures are most damaging all create IT requirements that are more demanding than they might appear from the outside.
Shipbuilding adds another dimension. The Split and Trogir yards operate complex operational technology environments alongside conventional IT β a combination that creates specific cybersecurity risks, particularly as OT and IT systems become more interconnected. The University of Split's Maritime Studies faculty, unique in Croatia, underpins a shipbuilding and maritime services ecosystem that is technically sophisticated and sensitive to operational disruption.
Croatia transposed the NIS2 Directive on 17 October 2024. With the entity compliance deadline set for 17 January 2027, businesses in Split's tourism, ICT, shipbuilding, and supply chain sectors are now working through gap assessments, documentation requirements, and technical control implementation. Croatia's NIS2 transposition is notably more prescriptive than the EU baseline: password minimums of 14, 16, or 24 characters depending on context; MFA mandatory; phishing simulations mandatory; 90-day log retention; explicit RTO, RPO, and SDO requirements. For businesses without dedicated IT security resources, meeting these requirements on their own is not realistic.
Sector-Specific IT Support in Split
We tailor our managed IT services to the specific demands and compliance requirements of each sector.
Tourism & Hospitality
Split's tourism sector recorded 1.4 million arrivals and 2.6 million overnight stays in 2024. Hotels, apartments, tour operators, and hospitality businesses face IT demands that are both seasonal and stringent: booking platforms must handle peak loads reliably, guest data must be protected under GDPR enforced by Croatia's AZOP, and payment infrastructure must remain available exactly when revenue is highest. Managed IT services for Split hospitality businesses address these requirements directly β including seasonal capacity adjustments, year-round monitoring, and documented data protection procedures.
ICT & Technology Services
With 560+ active ICT entities and 3,561 employed in the sector, Split's technology industry is the fastest-growing part of the county economy. Companies at Tech Park Split, the Digital Dalmatia Tech Hub, and UNIST Technological Park need cloud infrastructure that supports product development cycles, endpoint security across distributed teams, and an IT management partner who understands the demands of building and running technology products. Croatia ranked 10th in IT Competitiveness in Eastern Europe β maintaining that position requires the right infrastructure and the right support behind it.
Shipbuilding & Naval Engineering
The Split and Trogir shipyards operate at the intersection of operational technology and conventional IT β a combination that creates specific cybersecurity exposure as OT and IT systems become more connected. The University of Split's Maritime Studies faculty, unique in Croatia, underpins a maritime ecosystem that is technically demanding and sensitive to downtime. IT services for Split's shipbuilding sector must account for OT-IT convergence, 24/7 operational patterns, NIS2 obligations for critical sector operators, and the data security requirements of defence and naval engineering contracts.
Food Processing & Manufacturing
Split-Dalmatia County produces fish products, olive oil, and Mediterranean food exports that require supply chain IT, quality management systems, and export documentation platforms. Manufacturing businesses β including auto parts and metal processing β run production environments where unplanned IT downtime carries direct financial cost. Managed IT for Split manufacturers covers production system monitoring, ERP support, network reliability across plant environments, and compliance with data processing obligations for supplier and customer records under GDPR.
IT Solutions in Split
Comprehensive managed services designed to support your business growth with local expertise and global standards.
Managed IT
Split businesses operate across sectors with very different IT requirements β from seasonal tourism platforms to year-round shipyard operations. Our managed IT service in Split covers end-to-end infrastructure oversight: proactive monitoring, patch management, hardware lifecycle, vendor coordination, and strategic planning. For ICT companies at Tech Park Split and the Digital Dalmatia Tech Hub, we provide the IT foundation that lets development teams focus on product rather than infrastructure. For tourism operators, we handle the systems that keep guest-facing services online during peak season.
Managed Security
Croatia's NIS2 transposition in October 2024 makes managed security a compliance requirement, not just a best practice, for thousands of entities across tourism, ICT, maritime, and supply chain sectors. Split's NIS2 requirements include mandatory MFA, 14-to-24 character password policies, mandatory phishing simulations, and 90-day log retention. We provide 24/7 threat monitoring, SIEM, endpoint detection and response, and the documented security controls that NIS2 compliance audits will require β without asking your team to build a security operations function from scratch.
24/7 Helpdesk
Tourism operations in Split do not stop at 18:00. Hotel night receptions, tour coordination, and hospitality technology all run outside standard business hours. Digital nomads and remote-working businesses operating from Split's coworking spaces span multiple time zones. Shipyard operations continue around the clock. Our 24/7 helpdesk provides IT support in Split regardless of when issues arise β with rapid remote resolution and escalation to on-site engineers when a physical presence is required.
Cloud Management
Nationally, 65.6% of Croatian enterprises have adopted AI, cloud, or data analytics, and EU digital transformation funding of β¬887 million is incentivising further investment. Split ICT companies, tourism operators, and manufacturers are all moving workloads to Azure, AWS, and Google Cloud. We manage these environments end to end β configuration, security hardening, cost optimisation, and compliance alignment with GDPR and NIS2. For businesses benefiting from EU digital transformation grants, we ensure cloud architecture meets the requirements attached to that funding.
Backup & Recovery
Croatia's NIS2 transposition sets explicit recovery time objective (RTO), recovery point objective (RPO), and service delivery objective (SDO) requirements β making documented backup and recovery not just good practice but a compliance obligation. For tourism operators, a data loss incident during peak season carries both revenue and GDPR consequences. For shipyards and manufacturers, production system recovery time is measured in direct financial loss. We implement tested backup regimes with defined recovery objectives that satisfy NIS2 requirements and real-world operational needs.
Network & Connectivity
Split's business geography spans the Riva Waterfront, Tech Park Split, the Digital Dalmatia Tech Hub, coastal resort areas along the Dalmatian coast, and industrial sites in and around the city. Each location has distinct connectivity requirements. We design, implement, and manage network infrastructure for Split businesses across multiple sites β providing the reliability that booking platforms, cargo management systems, manufacturing operations, and distributed ICT teams all depend on, with redundancy built in for operations that cannot tolerate single points of failure.
Compliance & Regulation in Croatia
Croatia's regulatory environment for IT security and data protection has advanced significantly since EU accession, and the pace of change is accelerating. Split businesses across tourism, ICT, shipbuilding, and food processing face obligations under four primary frameworks, with NIS2 now the most pressing.
Croatia transposed the NIS2 Directive on 17 October 2024. The entity compliance deadline is 17 January 2027, covering an estimated 8,000 to 10,000 entities nationally β including many in Split's tourism, maritime, and ICT sectors. Croatia's NIS2 transposition goes beyond the EU baseline in several areas: password minimums of 14, 16, or 24 characters depending on account sensitivity; MFA mandatory across all covered systems; phishing simulation exercises mandatory; 90-day security log retention; and explicit RTO, RPO, and SDO requirements in documented business continuity plans. Businesses in essential and important sectors β including transport, digital infrastructure, manufacturing, and food β are in scope and must achieve compliance within the deadline. For ICT companies and maritime operators in Split, the combination of technical controls and documentation requirements is substantial.
GDPR applies across all sectors and is enforced in Croatia by the Agencija za zaΕ‘titu osobnih podataka (AZOP). Tourism and hospitality businesses processing guest data, ICT companies handling client records, and manufacturers managing supplier and employee data all carry GDPR obligations: lawful basis for processing, data subject rights management, security measures appropriate to the data processed, and documented breach notification procedures. AZOP has the authority to issue fines of up to β¬20 million or 4% of annual global turnover for serious violations.
The Croatian Act on Information Security supplements NIS2 at national level, establishing baseline information security requirements for organisations operating critical information infrastructure and public services. It creates obligations for incident reporting and security governance that complement NIS2 requirements.
Maritime regulations apply to Split's shipbuilding and naval engineering sector, with classification society requirements, port state control obligations, and naval contract security standards all imposing IT-related requirements on yards and marine engineering businesses operating in and around Split and Trogir.
Key Regulations
- NIS2 Directive
- GDPR
- Croatian Act on Information Security
- Maritime Regulations
Your Trusted IT Partner in Split
We combine global expertise with local knowledge to deliver IT solutions that truly understand and address your unique business challenges.
Tourism & Maritime IT Expertise
We understand the specific IT demands of Split's two dominant sectors: tourism, with its seasonal load patterns, GDPR obligations, and always-on guest-facing requirements; and maritime and shipbuilding, with OT-IT convergence, 24/7 operational patterns, and classification society security expectations. We bring relevant depth to both environments β not a generic managed services approach applied regardless of industry.
Rapid On-Site Response
When IT issues require physical intervention, our Split-based engineers respond within one hour across the Riva Waterfront, Tech Park Split, the Digital Dalmatia Tech Hub, and the wider Split-Dalmatia area. During peak tourist season β when a hotel platform failure or booking system outage carries immediate revenue consequences β response speed is not a service level metric. It is a business-critical requirement, and we treat it as one.
Seasonal Scalability
Split's economy swings between peak season intensity and quieter winter months. IT infrastructure, monitoring capacity, and helpdesk support need to scale with that pattern β not remain fixed at peak-season levels year-round or fail to cope when arrivals spike in July and August. Our managed IT service for Split businesses is designed with seasonal variation built in, adjusting capacity and monitoring thresholds to match the operational reality of a tourism-driven economy.
Dedicated Local Account Team
Every Split client is assigned a dedicated account manager who knows their business, understands whether they are running a hotel group on the Dalmatian coast, a software company at Tech Park Split, or a manufacturing operation supplying the automotive sector, and takes direct responsibility for service quality. No call centres, no rotating support agents β consistent contact from someone who understands your environment, your dependencies, and what good IT support looks like for your specific operation.
Proactive 24/7 Monitoring
Croatia's NIS2 requirements and GDPR obligations both reward businesses that detect and contain security incidents quickly. Proactive monitoring β covering servers, endpoints, network devices, cloud workloads, and security events continuously β is the mechanism that makes early detection possible. For Split businesses operating through the night during peak season or running shipyard operations around the clock, 24/7 monitoring is not a premium add-on. It is the baseline.
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FAQs: IT Services in Split
IT Services for Split's Tourism, ICT, and Maritime Businesses
Split-Dalmatia County's economy is growing, its ICT sector is expanding faster than any other industry, and its NIS2 compliance deadline is approaching. Whether you are running a hotel group on the Riva Waterfront, a software company at Tech Park Split, a shipyard operation in Trogir, or a digital nomad business from one of the city's coworking spaces, Starling Reese provides the managed IT services, security, and compliance support your business needs to operate reliably and meet its obligations. Speak to our local team today β no jargon, no obligation, just a direct conversation about what good IT support in Split looks like for your specific operation.