Cloud Technical Specs

Our Cloud Servers are comprised of enterprise-class, secure virtual machines running Windows or Linux operating systems (OS) hosted within the Cloud. Built on VMware’s vSphere 5.0 hypervisor and best-of-class infrastructure from Cisco, EMC, Dell and Riverbed, each Cloud Server can be customised on the fly with up to 16 CPUs, 128 GB of RAM and 2.5 TB of storage. Our network-centric approach provides granular controls, improved security and high reliability.

 

Our Cloud Servers include:

  • Hourly pricing and on-demand provisioning of virtual machines running Windows or Linux OS
  • Flexibility to increase or decrease CPU, RAM and Storage on each Cloud Server on the fly
  • 99.95% availability guarantee
  • Cisco hardware-based networking, including VLAN segmentation, customisable firewalls, load balancing, NAT and multicast
  • Pay-as-you-go or prepaid pricing plans
  • Role-based permissions for multiple users on a single account

 

Our Cloud supports the following operating systems:

  • CentOS Release 5.8 (32-bit & 64-bit)
  • CentOS Release 6.2 (64-bit)
  • Microsoft Windows Server 2003 Standard (64-bit)
  • Microsoft Windows Server 2003 Enterprise (32-bit & 64-bit)
  • Microsoft Windows Server 2008 Standard (32-bit & 64-bit)
  • Microsoft Windows Server 2008 Enterprise (32-bit & 64-bit)
  • Microsoft Windows Server 2008 R2 Standard (64-bit)
  • Microsoft Windows Server 2008 R2 Enterprise (64-bit)
  • Microsoft Windows Server 2012 with the following limitations:
    • No support for Imports or Copies Between Locations/Geographic Regions.
    • Support currently available ONLY in these Geographic Regions: Europe, Africa, Australia, Asia-Pacific
    • Other Geographic Regions coming soon
  • Red Hat Enterprise Linux ES 4 – Imports only
  • Red Hat Enterprise Linux 5.8 (Tikanga) (32-bit & 64-bit)
  • Red Hat Enterprise Linux 6.2 (Santiago) (32-bit & 64-bit)
  • SUSE 11 Linux
  • Ubuntu 8.04.4 LTS (64-bit)
  • Ubuntu 10.04 LTS (64-bit)
  • Ubuntu 12.04 LTS

 

FLEXIBILITY

Flexible Pricing Option: Pay-As-You-Go pricing or prepaid monthly pricing plans available
Online Ordering and Immediate Provisioning: Order online and provision Cloud Servers in approximately 5 minutes
Flexible CPU, RAM and Storage: Completely customisable CPU (1-16 CPUs), RAM (1-128 GBs) and Block Storage (up to 2.5 TB) per Cloud Server
Stop Cloud Server: Stop Cloud Server at anytime; re-start Cloud Server in seconds
No Vendor Lock-in: Transfer data out at any time

 

PERFORMANCE

99.95% Uptime Guarantee SLA: 99.95% cloud server uptime guarantee
99.95% Network Uptime Guarantee SLA: 99.95% network uptime guarantee
Latency Guarantee: < 1ms latency guarantee between Cloud Servers on the same VLAN
30-minute Response: 30 minute support response time guarantee
WAN Optimisation: Network and application acceleration between MCPs based on Riverbed Steelhead WAN optimisation technology
Geographic Diversity: Select from multiple cloud datacenters
Block Storage: High-speed access to block storage via fiber channel SAN (up to 2.5 TB per Cloud Server)

 

SECURITY

Secure VLAN Segmentation: Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation
Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Our Cloud Networks are built on Cisco Catalyst switches.
VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server
Denial of Service Protection: Protection against Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks, worms or botnets
SSAE16 Certification: Our Cloud maintains SSAE16 certification

 

CONTROL

Multiple Users: Multiple users per account
Role-based Permission: Each user can be assigned specific roles to control network, servers, images or storage
Server Anti-Affinity: Ability to deploy virtual servers on different physical servers for improved reliability
Audit and Reporting: Auditing and reporting on all activities
Clone Image: Ability to clone virtual servers to create “Customer Images” which can be used to deploy copies of a server configuration
Global Image Import / Export: Ability to import/export server images, allowing you to transfer virtual machines to and from your own infrastructure
Zero commitment: supports on-demand cancellation and return of data
Web Console: Web user interface allows easy setup and customisation of Cloud Servers, Cloud Files and Cloud Networks
API: REST-based API allows easy setup and customisation of Cloud Servers, Cloud Files and Cloud Networks

 

NETWORKING

Hardware-Based Network Services: Unlike most public cloud providers that provide software-based security services on top of VMs, security is implemented at the network layer directly on our Cisco switches allowing high security and high performance. Security and network services include customizable firewalls, NAT, VIP, load balancing, multicast. Cloud Networks are built on Cisco Catalyst switches.
IP Address: All servers are assigned a static private IP address accessible only through VPN. Servers are mapped to static public IP addresses only as needed.
Firewall: Firewall included with each Cloud Network
Load Balancing: Load balancing included with each Cloud Network
Multicast: Multicast included with each Cloud Network
Secure VLAN Segmentation: Cloud Networks consist of a VLAN; Cloud Servers are set up on top of a Cloud Network for maximum security and segmentation
VPN Server Access: VPN administration; Cisco AnyConnect client license included with each Cloud Server
WAN Optimisation: Network and application acceleration between MCPs based on Riverbed Steelhead WAN optimisation technology

 

SUPPORT

24×7 Phone Support: 24×7 phone support with 30 minute response time guarantee at NO additional charge
Community Website: Robust community (cloudsupportcentre.com)
Onsite Support: Onsite site support is available for a fee